Forgot password and was locked out of account for too many attempts* however, when call...

GetHuman-cybernet's Account Issue with PayPal from March 2019

Help with my PayPal issue
The issue in GetHuman-cybernet's own words
Forgot password and was locked out of account for too many attempts* however, when called customer service they said because my PayPal account had a negative balance was why I was locked out and that my social security deposit would not go to my PayPal MasterCard if my account was locked. I am going to have money transferred from my daughter's PayPal to mine to get the overdrawn balance cleared but I do not understand why a negative balance on my PayPal account, which has apparently been overdrawn for months without my knowledge, affects my MasterCard or my ability to log in to my accounts.
GetHuman-cybernet did not yet indicate what PayPal should do to make this right.
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PayPal

Account Issue
Reported by GetHuman-cybernet
Mar 28th, 2019 - a mon ago
I have an issue with PayPal too
Fixed
Seen by 4 customers so far
Similar issue to 34564 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-cybernet started working on this issue
Mar 28th 4:16pm
GetHuman-cybernet indicated the issue is not fixed yet.
Mar 28th 4:23pm