I bought two items on separate dates from Storm media ltd as advertised on Facebook. Is...

GetHuman2472397's customer service issue with PayPal from March 2019

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The issue in GetHuman2472397's own words
I bought two items on separate dates from Storm media ltd as advertised on Facebook. Ist item, Pet knot remover on **th Jan **...still nothing received. have an transaction id...*L*******AO****** but unable to contact them. *nd item, Multifunctional Leather refurbishing agent.(special offer) * Repair hair mask. ordered on *th feb. Some items did arrive on the **th Mar, from China but unfortunately the refurbishing agent was just leather cleaner. not what I was expecting and to top it all information on box was in Chinese. All these items were paid via paypal. Item I did not receive should get my money back. the other items not sure what I can do about them. Not the item on the advert that's for sure and I wont be able to use as I haven't got a clue what they're really are.
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Customer service issue
Reported by GetHuman2472397
Mar 13th, 2019 - 5 mons ago
I have an issue with PayPal too
Not resolved
Seen by 11 customers so far
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GetHuman2472397 started working on this issue
Mar 13th 4:55pm