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The issue in GetHuman-avrawing's own words
I called to question why when I made a $**** payment I made to my son he received only $***. It seems that I did not click on friends and family in the new drop down menu. When I called to request the refund of the $**, the agent refused my request. I asked to speak to a supervisor. I was then put on hold for at least ** minutes. Clearly no one was going to talk to me. This is unconscionable for customer service. I am going to complain to corporate about this behavior. Paypal changed the website and I made an understandable error. I want the refund of the $** and an apology.
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