Never received an order I paid for with PayPal through Facebook marketplace and I've be...

GetHuman-mahadaal's customer service issue with PayPal from February 2019

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Help with my PayPal issue
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The issue in GetHuman-mahadaal's own words
Never received an order I paid for with PayPal through Facebook marketplace and I've been sitting on hold with PayPal support for the last **-** mins. I was wondering whether or not I need to file a police report before escalating the case? I'm in the process of completing that report now regardless but I just want to talk to someone to verify whether or not I'm covered under PayPal's buyer protection policy.
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PayPal

Customer service issue
Reported by GetHuman-mahadaal
Feb 16th, 2019 - 8 mons ago
I have an issue with PayPal too
Not resolved
Seen by 6 customers so far
Similar issue to 30990 others
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Timeline
GetHuman-mahadaal started working on this issue
Feb 16th 1:19am