Dear PayPal, **This is Eurocar Rentals in Albania. This is regarding case ID: PP-D...

GetHuman2162003's customer service issue with PayPal from February 2019

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The issue in GetHuman2162003's own words
Dear PayPal, **This is Eurocar Rentals in Albania. This is regarding case ID: PP-D-******** and Transaction ID:*********AW*********Please check as to what has happened in this case. **We tried to send you a complain email but your resolution center is impossible to use. The email will be sent through this sort of resolution method. We hope that it will get to the proper authorities.*Email follows:**Dear PayPal,**We are in awe of all of this that has happened to us.**Our mutual client Mr. Favero, has paid the rental payment through your services. It should be your company who should have resolved the dispute, not the clients bank. That makes no sense whatsoever.**On the **th of December, **** at **:** you sent us an email saying that one of our buyers has opened a case for his transaction. The case was that the buyer didn't receive a refund or credit for his payment. *We sent you all of the necessary documents that we had explaining that our mutual client had gotten exactly what he paid for, a rental from the *th of October, **** till the **th of October, *****We sent you the rental contract that the client signed, the communications through email that we had with him during his rental period (ha complained about noises coming from the brake pads) and an explanation as to why he tried this sort of chargeback. **Wasn't that enough for you? **This is a clear case of FRAUD. You with your actions and also his bank with their decision have facilitated his crime by being accomplices. **The clients bank has no right or saying in this matter. The payment was made from the client through your services to us. If the client had anything to complain he should have done it through you (as he first did). It is you who should have been the intermediary, not his bank. What changed? *If that was the case, that his bank should or wanted to be the intermediary, than their communications and resolutions of this dispute should have been between them and our company. It should have been us who should have been involved in this case. Not PayPal. This whole thing makes no sense.**This is not the first dispute that we had through PayPal and in all cases it was PayPal that was the intermediary. Not any other institution. *This sort of chargeback, through the resolution center was the first one for us. Usually we have communicated through email. If this is your standard procedure now for resolutions, let me tell you that it will not work. You will be sued by a large number of people and companies who were or will be victims of fraud, just like we did. **We will go ahead and give all the info, documents and camera footage to the Albanian police, Interpol and the Australian Embassy in Belgrade Serbia (since the client is from Australia and there is no Australian Embassy in Albania).**We will sue this mutual client of ours for fraud and also his bank for malpractice. **In the next couple of days we will wait for a decision of our board members in regarding if we will still use your services any longer.

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Customer service issue
Reported by GetHuman2162003
Feb 8th, 2019 - 4 years ago
Not resolved
Seen by 76 customers so far
Similar issue to 30378 others
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GetHuman2162003 started working on this issue
Feb 8th, 2019 1:46pm