I have two separate PayPal accounts and there seems to be issues keeping them separate...

GetHuman-tomrutle's customer service issue with PayPal from February 2019

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Help with my PayPal issue
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The issue in GetHuman-tomrutle's own words
I have two separate PayPal accounts and there seems to be issues keeping them separate. Recently I made a personal purchase and chose to pay with my personal Credit Card. Pay Pal proceeded to put part on my credit card and part was taken from the balance in my business account. **I contacted PayPal and was told that I have to remove my personal e-mail address from the Business account and open a separate account which with help from the Pay Pal agent we did. I have made a purchase and it did keep things separate as it should.**Today I received a payment from a business account purchase to my personal account. I contacted PayPal and was told that the purchaser sent payment to that e-mail address which was not the case as the purchaser has sent several payments to our business e-mail and does not have my personal e-mail. **Secondly, My **** was Addressed to my Business with my home address not the business address which is clearly listed on the account which would not be a problem if it weren't a different State. Our business is in IN and I live in MI. I have asked that it be revised and was told it would be corrected in up to * business day and it still hasn't been corrected.**Can I get somebody that understands PayPal and having both personal and business accounts contact me so that we can get this stuff resolved once and for all.

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Customer service issue
Reported by GetHuman-tomrutle
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 29936 others
0 customers following this


GetHuman-tomrutle started working on this issue
Feb 2nd, 2019 4:40pm