On December *, ****, someone logged into my Paypal and changed the settings to Spanish...

GetHuman-lorazaid's customer service issue with PayPal from December 2018

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The issue in GetHuman-lorazaid's own words
On December *, ****, someone logged into my Paypal and changed the settings to Spanish. It is also when they changed my password. On the **th the person transferred $*,***USD from my bank account to my PayPal. I was notified on Monday, the **th, that my bank account was overdrawn. I called the bank to freeze PayPal payments for the next * months in case they try again. I cannot verify my identity with the PayPal helpline since my phone numbers have changed. The numbers on file now belong to my mother's landline and my old employer. Since I could not verify my identity by using the phone numbers on file I was told to try again in ** hours and then I was transferred to the security department where I was on hold for two hours before hanging up. Please let me know the next steps.
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Customer service issue
Reported by GetHuman-lorazaid
Dec 17th, 2018 - 2 mons ago
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GetHuman-lorazaid started working on this issue
Dec 17th, 2018 9:53pm