I have contacted paypal support for multiple time for the single issue which gets displ...

GetHuman1677981's customer service issue with PayPal from December 2018

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The issue in GetHuman1677981's own words
I have contacted paypal support for multiple time for the single issue which gets displayed during paypal express checkout in my shopify store and i got answered that i have to integrate supported currencies and add a auto currency converter, and i have done all but still the issue prevails what can i do i got these emails from your support team which i have followed and didnt work out Email *:"Dear Parvathy J, Thank you for contacting PayPal Merchant Technical Support. We are happy to help! Upon checking, the cause of the issue is that the payment attempt was made by Indian buyer in USD currency. Indian buyers can make payment to Indian Merchants only in INR currency. In order to resolve this issue, you need to change the integration currency to INR or make payments using non Indian buyer account. I hope I was able to address your inquiry to your satisfaction, should you have further questions relating to this inquiry or any other issue, please do not hesitate to let me know. Sincerely, Jeyasithar Ramalingam Merchant Technical Support PayPal" Email*:"Hi Parvathy J, Thanks for writing us back! In order to accept payments from both Indian and non Indian buyers, you need to implement a currency switcher on your website. The currency switcher should toggle between USD and INR based on the buyer location. Make it INR if buyer is from India and USD otherwise. Most third party shopping carts have currency switcher for their platform which can be installed from marketplaces. However, there is no official currency switcher provided by PayPal. Thanks for understanding. Please let me know if you have any further questions. Thanks, Jey ref:***D**LaY.*****E*H*qYY:ref" please give me a permanent solution as my store has only one payment gateway which is paypal and because of this issue all my sales and ruined
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PayPal

Customer service issue
Reported by GetHuman1677981
Dec 3rd, 2018 - 6 mons ago
I have an issue with PayPal too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman1677981 started working on this issue
Dec 3rd, 2018 11:53am