Hi PayPal community,**I recently sold an Item but I have been having trouble getting my...

GetHuman-cjcraigj's customer service issue with PayPal from November 2018

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The issue in GetHuman-cjcraigj's own words
Hi PayPal community,**I recently sold an Item but I have been having trouble getting my funds, the process just shows pending even though the other party already received the item. To make it worse, I received the below email last night and I have no knowledge of receiving the funds as stated. I would appreciate any help or advice.** **Dear Craig Jantjies,** **Thanks for using PayPal *. We at PayPal sent you this mail to give you an update on your account status.** **Your account ought to have been credited but due to the additional payment of $***.** USD that was transferred from **????? ?????'s account into your account without his consent and we have got proof indicating you knew about the transfer of funds.***You received an additional payment of $***.** USD and your PayPal account has been credited with the sum of $*,***.** USD** **We are unable to stop the money from being credited into your account, so you are to send the sum $***.** USD back to ????? ????? in order to have your account being credited immediately without any delay.** ** **We are doing this to make sure that both buyer and seller have a safe transaction as it is our duty to make sure that both party are being protected all through the transaction.** **We have your fund safe with us and we are sorry for the inconvenience this might have caused you, our service never worked like this but this issue made things has to be this way.***Your Transaction ID :- ??????????????.**Amount to be sent - $***.** USD**Kindly effect payment of the money within * hours effective from the time of this letter. This is to avoid you from getting your money..* **This policy is therefore meant to protect both the buyer and the seller, be rest assured about this as we have everything under control and we hereby apologize for the inconvenience this might cause you as we are working towards serving you well in the future.** **Note: You will received the total sum of $*,***.** USD in your bank account and we would like you to confirm your banking details once again.** ** **You may Click Here or reply to this message directly using the reply button in your email to submit the required information and include either transaction ID or reference number (?????) quick recognition of this transaction.** **Thank you for using PayPal!*The PayPal Team
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PayPal

Customer service issue
Reported by GetHuman-cjcraigj
Nov 29th, 2018 - 9 mons ago
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GetHuman-cjcraigj started working on this issue
Nov 29th, 2018 5:49am