First email was deleted. Trying to update my new credit car number. Called three time...

GetHuman-januszyk's customer service issue with PayPal from November 2018

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The issue in GetHuman-januszyk's own words
First email was deleted. Trying to update my new credit car number. Called three times and during call back there were two busy signals. Third time it was the Philippines with an individual i could not understand and she did not know what she was doing. She said I should start a new account. Please use people in the U.S. who know what they are doing. What I wanted to do should have been a simple process. Does this mean I should terminate my account????? Help. My home phone is ***-***-****.
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PayPal

Customer service issue
Reported by GetHuman-januszyk
Nov 27th, 2018 - 9 mons ago
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-januszyk started working on this issue
Nov 27th, 2018 12:00am
GetHuman-januszyk indicated the issue is not fixed yet.
Nov 27th, 2018 12:01am