I sold an item through eBay and paid for a shipping label AND insurance through Paypal...

GetHuman-blankcnv's customer service issue with PayPal from November 2018

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The issue in GetHuman-blankcnv's own words
I sold an item through eBay and paid for a shipping label AND insurance through Paypal. The item was marked as delivered -- but clearly delivered to the wrong address (incorrect zip code in the last step -- and then handed off to "an individual". As I paid for insurance to cover the $***, I would like to get reimbursed for the cost (and therefore reimburse the buyer.) I've been on hold for OVER AN HOUR at this point and the entire process has been beyond frustration. (TRANSACTION ID: **E*****M*******W) **Thank you in advance for any help and guidance.
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PayPal

Customer service issue
Reported by GetHuman-blankcnv
Nov 16th, 2018 - 10 mons ago
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Seen by 8 customers so far
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GetHuman-blankcnv started working on this issue
Nov 16th, 2018 4:21am