My account is limited and I don't have receipts for the specific items PayPal is asking for because they were a gift but I asked eBay if I was ok to sell them without receipts before I ever listed them. More details below but all the items shipped same day and all butters are happy and it's been going on a month since the first of the sold items was delivered.

GetHuman1417106's customer service issue with PayPal from October 2018

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The issue in GetHuman1417106's own words
Pay my eBay fees and buy shipping labels. ... Hi my name is Gerald & my PayPal account has been limited and PayPal is asking me for * items to resolve the limitation. The * items are my ID, my business information, my supplier information, and lastly they want receipts from my supplier for the last * or * items that I sold on eBay.* I have emailed PayPal twice already asking for information on how to resolve the last request for supplier receipts from where I bought the last few items that I sold on eBay but I have not received a reply. From what I have read it seems as if I only get one shot at turning in the requested information so I want to make sure I supply PayPal with the best documentation I can to get my business back on track and find out how to keep this from happening again.* My issue is that I mostly only source at one supplier which is my local and regional Goodwill's which was the supplier information I gave PayPal but the specific items they have listed that they want receipts for were a gift and are an exception to my usual supply and so I do not have a receipt.*The items I sold were also a little higher price then the usual types of items I sell and sold a lot faster than I was use to which was no doubt the reason for my limitation in the first place.* After reading the info PayPal gave me about limitations it seems I pretty much asked for a hard time by listing ** or so Chanel skincare products still sealed but with no receipts. They were given to me by my Mother in Law unexpectedly to sell a couple months into being on eBay because she heard I was starting my eBay business so she gave them to us as a gift. * I was pretty excited when I checked the sold prices on them but it was a little out of my usual league so i did check with ebay and I called and asked customer service if it was ok to sell Chanel items without the receipts and explained where I got them from and verified who I was and they said it was ok. Told me I could sell them and made a note in my account that I had gotten the products from my mother in law and although some still had the Proof of purchase stickers from where they were bought at Nordstroms still attached, I did not have any receipts for the products. They even helped me relist one of the items and I guess that made me think that I didn't have anything to worry about and I got excited and just went ahead and listed them all.* Apparently Chanel is a really good seller because they were almost all gone that week so my account went from selling $*-*** a week to almost $**** and soon as I shipped all of the items out they limited my account and I struggled through a few more weeks of shipping and selling waiting on a response but now my eBay fees are due and I really need the funds to pay the fees to keep my eBay account in good standing so hopefully you can let me know what my best options are.* Here is what I do have to offer that I have read has worked for others in this situation and just so you know as soon as I got limited I submitted my business and supplier information and then stopped when I realized I wouldn't have the receipts so all I have left is my personal ID and the supplier receipts to send. I can take a photo of my Driver's license and send it for the ID but PayPal says it needs to match my account infornation but my license has my old address not the business address so I wasn't sure if I could include a piece of mail with my address and name on it or at least take a picture of it or maybe a picture of me holding my license and some mail up to verify my identity and address?* I am hoping that's an easy fix and as for the supplier receipts I do have receipts from my normal supplier all the way back to February frim when I first started thinking about selling on ebay that I can send but all i have of the Chanel items is the pictures I took of the products before listing to prove I had them when i listed them. Oh and I still have a handful of Chanel products that haven't sold yet that I could take a picture of if that would help and I might could get something from eBay saying that I did get permission to lit them without receipt's but I'm not certain.* I would also like to add that every one of the Chanel products shipped the same day it was bought from my address until my account was limited and I couldn't buy the labels through eBay so one shipped out the next day but every item made it to it's destination and every customer was happy and I received several positive feedbacks and no returns or complaints so I feel that I have followed both eBay and PayPal's policies and I am willing to supply PayPal with the best alternatives that I can to hopefully resolve this limitation and get back to growing my business. Any assistance or advice you can give me will be a major help and I appreciate your time.* I am also sorry for the long drawn out story but it said the more detail the better so I just explained what I am working with in hopes that some combination will be enough. I'll be looking forward to speaking with you...*- Gerald V.
This has me worried because I have yet to hear back from paypal in response to my emails and so all I have to go by is internet horror stories that I hope reflect more on the person's anger than on PayPal customer service. Which they usually do so I am still optimistic this can be resolved just makes it hard to run a business when I can't even pay ebays fees or buy shipping labels for the sold items that are funding the account. I am new to eccomerce so I am sure there is good reason for this precaution I just hope that someone can let me know what to do and not to do to ensure that this does not happen to me in the future. I have read the terms of use and accepted use policy so I know a lot more than I did but I'm a little confused on how I can tell if what I am doing will trigger the security bot or not.
I just want to know what other options do I have to satisfy y'all's inquire and I would love a more in depth explanation of why this happened.
Well I am a new customer and I expected it to be similar to a online bank account but I see it's more like an escrow account with paypals own protection being highest priority and at this time gives me the feeling that my entire business is being built on a shifting surface just waiting on some unknown transaction pattern to trigger another account limitation stopping my business in it's tracks and ruining my reputation with any current customers so Rather than me as a business owner being able to use PayPal services as a one stop shop for payment processing and a fully suitable replacement for a business bank account that allows me to be able to pay month to month expenses, inventory costs, and*or consignment payouts or payroll etc.. like I had previously thought I can clearly see the need for a business bank account to run the business from and let PayPal serve as the online escrow for ebays transactions and of course you cant beat PayPal's instant transfers and I also hear the Pa...
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My account and business debit card.
Customer service issue
Reported by GetHuman1417106
Oct 26th, 2018 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 19307 others
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Timeline

GetHuman1417106 started working on this issue
Oct 26th, 2018 12:30pm