I cant open my account because I had changed my mobile number. So there’s a *nd step ve...

GetHuman1363827's customer service issue with PayPal from October 2018

2 views
 | 
18387 similar
 | 
0 following
Help with my PayPal issue
First: share to improve GetHuman1363827's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1363827 to get a PayPal rep on the line!
Always use the GetHuman Phone tocall PayPal. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1363827 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman1363827's own words
I cant open my account because I had changed my mobile number. So there’s a *nd step verification that the Paypal should either text or call that old number...and sadly I cant pass through that part since I don’t use that phone number anymore. But i was able to pass the *st step verification in typing the verification code I had received in my email. How can i open my account if I can’t pass the *nd verification which involves the old phone number? I haven’t opened my account for long, and I had a guest from my condominium unit who had paid there, and I need to claim it. How can I open my account for me to at least access it or change the password without needing the old cellphone number to verify my account? Thanks and hoping for your urgent response.
GetHuman1363827 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman1363827 fixed the problem
We are waiting for GetHuman1363827 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would PayPal email you?
This email address isn't valid
Follow this issue
See how GetHuman1363827 fixes it.
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman1363827
Oct 17th, 2018 - a mon ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
Similar issue to 18387 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1363827 started working on this issue
Oct 17th 3:09pm