I wanted to cancel a payment before it reached my card. I couldn't remember the name of...

GetHuman-oleneln's customer service issue with PayPal from October 2018

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The issue in GetHuman-oleneln's own words
I wanted to cancel a payment before it reached my card. I couldn't remember the name of the company nor the exact amount of the transaction . I can't find their * to cancel. I had a week from Tuesday to cancel it. When I finally reached someone from paypal his English was very poor and we had a bad connection. He disabled my card had me go get a Google play card and put all my money on that card. He said my was for ***.** I have not spent that amount. I was told I would have to put a hundred dollars on the Google play card in order to have my account reinstated. I am so mad over this I want to close my account. My social security check comes to this card every month. Do I need to cancel my card or can you fix it? I don't have much time to fix this.
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PayPal

Customer service issue
Reported by GetHuman-oleneln
Oct 10th, 2018 - a mon ago
I have an issue with PayPal too
Fixed
Seen by 5 customers so far
Similar issue to 17810 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-oleneln started working on this issue
Oct 10th 8:54pm
GetHuman-oleneln confirmed the issue is fixed. Hooray!
Oct 10th 8:56pm