Ordered touch-up paint for car from NewEgg, order **********. Paint is supposed to be...

GetHuman-davidkan's customer service issue with PayPal from September 2018

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The issue in GetHuman-davidkan's own words
I needed the paint to paint the headlight washer covers that I need to replace the ones that were stolen from my car ... Ordered touch-up paint for car from NewEgg, order **********. Paint is supposed to be grey - paint supplied is blue. Told NewEgg about this issue a week ago, have had no communication from them in that time to resolve the situation. I've ordered paint from another company, and want a refund from NewEgg. This transaction occurred *Sep**** and was done through PayPal. I would like a refund for the entire amount of $**.*** and if NewEgg wants the paint returned, a pre-paid RMA label to cover shipping costs.
The entire situation was caused by some callous individual stealing my property, and thei apparently poor customer service is just adding to the frustration
Issuing a full refund, and sending a pre-paid shipping label to cover return shipping. I've already ordered replacement paint from another source
I'm new to NewEgg. I expected to get the material I paid for. I realize mistakes are made, but I also know that those mistakes need to be remedied
Contacted NewEgg directly, but haven't received any communication from them
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Customer service issue
Reported by GetHuman-davidkan
Sep 24th, 2018 - 2 mons ago
I have an issue with PayPal too
Fixed
Seen by 6 customers so far
Similar issue to 16341 others
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Timeline
GetHuman-davidkan started working on this issue
Sep 24th 11:45pm
GetHuman-davidkan indicated the issue is not fixed yet.
Sep 26th 12:39am
GetHuman-davidkan indicated the issue is not fixed yet.
Sep 26th 12:49am