Hi, *My non-profit is using PayPal for our donations, however, we have * different "fun...

GetHuman1309966's customer service issue with PayPal from October 2018

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The issue in GetHuman1309966's own words
Hi, *My non-profit is using PayPal for our donations, however, we have * different "funds" our supporters can donate to. A past PalPal chat representative told me that I could set "Donation ID"s for the buttons designated to * separate causes. I have since done this but cannot tell through which one a donation is coming in. All I see on my administrative end is the Transaction ID. How can I distinguish one donor who used one button vs. another who chose the other? I don't see either of the Donation IDs associated with the transaction information I see. I'm nervous going forward because I want to honor our donors' allocation of funds. How can this work?*Thanks,*Christina
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Customer service issue
Reported by GetHuman1309966
Oct 10th, 2018 - 3 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
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GetHuman1309966 started working on this issue
Oct 10th, 2018 4:58pm