A chargeback dispute involving $*,***.** (Closed Case PP-D-*******) was decided in my f...

GetHuman-finaldra's customer service issue with PayPal from September 2018

Help with my PayPal issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-finaldra's own words
A chargeback dispute involving $*,***.** (Closed Case PP-D-*******) was decided in my favor on July **. **PayPal said it would cover my loss under its Seller Protection program and release the funds back to my account. Despite repeated requests, I have not received the money. ***Gary Peters**** Buffalo St.*Sheboygan Falls, WI ******(***)-***-**********@***.com

GetHuman-finaldra did not yet indicate what PayPal should do to make this right.

How GetHuman-finaldra fixed the problem
I talked with someone named "Elaine" in PayPal's disputed transaction department. We conversed by exchanging typed messages.**First, she said I was in error* but when I persisted, she looked further into my case file, and discovered I was correct. She accelerated my claim, knowing the grief I endured and the two months it took me to resolve the matter. **Elaine was wonderful. She was the only person at PayPal who paid me serious heed. It took connecting with the right person to solve my problem. Unfortunately, that took eight weeks, repeated daily emails, and a good bit of luck. **Don't give up.***Gary
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PayPal

Customer service issue
Reported by GetHuman-finaldra
Sep 18th, 2018 - 3 years ago
Fixed
GetHuman-finaldra shared how to fix
Seen by 8 customers so far
Similar issue to 15676 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-finaldra started working on this issue
Sep 18th, 2018 10:14am
GetHuman-finaldra confirmed the issue is fixed. Hooray!
Sep 19th, 2018 11:13am

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