The seller has the phone is his possession but refuses to release payment. This phone w...

GetHuman-pineiroj's customer service issue with PayPal from September 2018

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The issue in GetHuman-pineiroj's own words
The seller has the phone is his possession but refuses to release payment. This phone was reset to factory defaults as to wipe the data that was transferred to the phone now seller states they need google account to access the phone. I have provided the google account and password that we thought was used and it did not work, We also took this phone to a metro PCS store which was the provider and had it registered twice once with the current sim from the old phone and a new sim this phone would not function correctly. The seller should release my funds and wont it is up to him to access the phone take it to MEtro pcs seller wanted to send it back to me and go to my metro PCS store. I have wasted countless hours and funds at the Metro store try to make this phone work correctly. I believe he should go and to his metro as I am done. Please refund my payment as I had to purchase a new phone this has been a nightmare.**Joseph Pineiro**************-----Original Message----- *From: *****@***.com *Sent: Sep *, **** *:** PM *To: "*****@***.com" *Subject: Re: Receipt for your PayPal payments **Paypal, The phone was defective and was sent back I have provided the tracking number to the Seller. When can I expect a refund as the Seller stated I need to get that from you? **USPS Tracking * **** **** **** **** **** *******Payment from:*jose pineiro ******@***.com***Your items will be sent to the following address:****** Serenity Lane*MIMS, FL ******United States***eBay seller *Swappa, LLC *Transaction ID: *WE************** *Date: August **, *****Payment status: COMPLETED**Description*Unit Price *Quantity *Amount*NMN***: Swappa Sale Fee****$**.** USD*****$**.** USD**Shipping and handling*$*.** USD*Tax amount *$*.** USD*Total*$**.** USD*Payment to seller*$**.** USD**Transaction ID *********V******F**This transaction will appear on your statement as PAYPAL *SWAPPA**eBay seller ******@***.com *Transaction ID: *********V******F *Date: August **, *****Payment status: COMPLETED**Description*Unit Price *Quantity *Amount*NMN***: Samsung Galaxy J* (Metro PCS)***$***.** USD*****$***.** USD**Shipping and handling*$*.** USD*Tax amount *$*.** USD*Total*$***.** USD*Payment to seller*$***.** USD*This transaction will appear on your statement as PAYPAL *NNALOBUIA*

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Customer service issue
Reported by GetHuman-pineiroj
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 15207 others
0 customers following this


GetHuman-pineiroj started working on this issue
Sep 14th, 2018 12:59pm

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