The seller has the phone is his possession but refuses to release payment. This phone w...

GetHuman-pineiroj's customer service issue with PayPal from September 2018

2 views | 15207 similar | 0 following
Help with my PayPal issue
First: share to improve GetHuman-pineiroj's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-pineiroj to get a PayPal rep on the line!
Always use the GetHuman Phone to call PayPal. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-pineiroj may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman-pineiroj's own words
The seller has the phone is his possession but refuses to release payment. This phone was reset to factory defaults as to wipe the data that was transferred to the phone now seller states they need google account to access the phone. I have provided the google account and password that we thought was used and it did not work, We also took this phone to a metro PCS store which was the provider and had it registered twice once with the current sim from the old phone and a new sim this phone would not function correctly. The seller should release my funds and wont it is up to him to access the phone take it to MEtro pcs seller wanted to send it back to me and go to my metro PCS store. I have wasted countless hours and funds at the Metro store try to make this phone work correctly. I believe he should go and to his metro as I am done. Please refund my payment as I had to purchase a new phone this has been a nightmare.**Joseph Pineiro**************-----Original Message----- *From: *****@***.com *Sent: Sep *, **** *:** PM *To: "*****@***.com" *Subject: Re: Receipt for your PayPal payments **Paypal, The phone was defective and was sent back I have provided the tracking number to the Seller. When can I expect a refund as the Seller stated I need to get that from you? **USPS Tracking * **** **** **** **** **** *******Payment from:*jose pineiro ******@***.com***Your items will be sent to the following address:****** Serenity Lane*MIMS, FL ******United States***eBay seller *Swappa, LLC *Transaction ID: *WE************** *Date: August **, *****Payment status: COMPLETED**Description*Unit Price *Quantity *Amount*NMN***: Swappa Sale Fee****$**.** USD*****$**.** USD**Shipping and handling*$*.** USD*Tax amount *$*.** USD*Total*$**.** USD*Payment to seller*$**.** USD**Transaction ID *********V******F**This transaction will appear on your statement as PAYPAL *SWAPPA**eBay seller ******@***.com *Transaction ID: *********V******F *Date: August **, *****Payment status: COMPLETED**Description*Unit Price *Quantity *Amount*NMN***: Samsung Galaxy J* (Metro PCS)***$***.** USD*****$***.** USD**Shipping and handling*$*.** USD*Tax amount *$*.** USD*Total*$***.** USD*Payment to seller*$***.** USD*This transaction will appear on your statement as PAYPAL *NNALOBUIA*

GetHuman-pineiroj did not yet indicate what PayPal should do to make this right.

How GetHuman-pineiroj fixed the problem

We are waiting for GetHuman-pineiroj to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pineiroj fixes it.
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman-pineiroj
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 15207 others
0 customers following this

Timeline

GetHuman-pineiroj started working on this issue
Sep 14th, 2018 12:59pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians