I've not used paypal before. I have a seller who wants me to use paypal in purchasing...

GetHuman-toriful's customer service issue with PayPal from September 2018

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The issue in GetHuman-toriful's own words
I've not used paypal before. I have a seller who wants me to use paypal in purchasing a puppy. They will be shipping puppy to me. They want me to use friends and family paypal. However, I am concerned what if this is a scam, how do I protect myself. Our emails and texts seem legit, but my business side says to check. I requested to use Goods and Services Paypal, and I will pay the *.*% fee. However they say it takes them ** days to receive payment, they need to pay for the airfaire with climate control now, and to trust them. What are my options if I pay via friends and family paypal? Is there a way to get the money back if I never receive puppy or if the puppy received is not the same one I saw in both photos and video? Can someone please help me understand my options and what to do in using paypal?
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PayPal

Customer service issue
Reported by GetHuman-toriful
Sep 4th, 2018 - 5 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-toriful started working on this issue
Sep 4th, 2018 11:22pm