I made a simple call to have them remove a cell phone as a security item because I only...

GetHuman1042781's customer service issue with PayPal from August 2018

5 views | 12938 similar | 0 following
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The issue in GetHuman1042781's own words
I made a simple call to have them remove a cell phone as a security item because I only have a jitterbug--it does not text. I got a foreign voice which trapped me into a recurring charge on my account. I said no. He said if I said no they would take the money anyway and I had to listen to the offer which was hardly understandable. He threatened that if I did not say "yes" I could not get the cancellation number. They finally (after I had listened * times to their garbled offer) said yes. They gave a cancellation number which was so fast no one could take it down., I told him I wanted to close my account. He said after I listened to the offer he would do that. But, after I listened to a ridiculous offer, he hung up. I finally figured out how to cancel my account. I have cancelled my charge account. I have changed my bank account. Either Pay Pal was terribly hacked or they have made a very very bad business decision which traps customers. And they have ruined what was a very good product.

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Customer service issue
Reported by GetHuman1042781
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 12938 others
0 customers following this
Items needed
phone number
last 4 digits of Social Security Number
ability to receive access code
account log in


GetHuman1042781 started working on this issue
Aug 27th, 2018 6:13pm

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