On August **, ****, I sent a $*** payment to Lisa Farnham, which (according to Lisa) wa...

GetHuman-robinsta's customer service issue with PayPal from August 2018

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The issue in GetHuman-robinsta's own words
On August **, ****, I sent a $*** payment to Lisa Farnham, which (according to Lisa) was supposed to have been deposited into her credit card account. **Lisa had never used PayPal before, and told me all she was asked for was her full name, her email address, and her credit card number, and "voila" she had a PayPal account.**I got a verification email from PayPal, indicating that I'd sent Lisa the $***, transaction ID: *MJ*****VJ******K. The payment was from me (Robin Stamm, email: *****@***.com), and the recipient was Lisa Farnham, at email address: *****@***.com.**Lisa called her credit card company today (*********) and was told they had not received a $*** payment from me, or at all. Lisa has now asked me to sort this out with you.**Lisa is my sister. I believe her when she says she didn't get the money. But the transaction is noted as "complete" on my account. So where did the money go and how do I get it back?**Robin Stamm

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PayPal

Customer service issue
Reported by GetHuman-robinsta
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 12698 others
0 customers following this

Timeline

GetHuman-robinsta started working on this issue
Aug 25th, 2018 4:56pm

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