A person totally unknown to me hacked into both Ebay and Paypay account and purchased...

GetHuman-peteell's customer service issue with PayPal from August 2018

Help with my PayPal issue
The issue in GetHuman-peteell's own words
A person totally unknown to me hacked into both Ebay and Paypay account and purchased * items on **nd May transactions:**FS*****BH*****E***R*****F*******A*I reported to you same day and you asked that I change all my passwords which I did.......you even have the identity of this person and his address but you didn't stop the transactions but you did refund me on the **th May **** £**.** and £**.** which was good but without any notification or explanation Paypal took these two amounts out again on **th June **** ,since that date have rang you * times but never get to a person that can resolve this issue plus have e-mailed recently twice but you not reply.
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PayPal

Customer service issue
Reported by GetHuman-peteell
Aug 21st, 2018 - 3 mons ago
I have an issue with PayPal too
Fixed
Seen by 5 customers so far
Similar issue to 12086 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-peteell started working on this issue
Aug 21st 8:50pm
GetHuman-peteell indicated the issue is not fixed yet.
Aug 22nd 1:20pm
GetHuman-peteell indicated the issue is not fixed yet.
Aug 23rd 7:35am