I need to restore my account...I have been trying to link my prepaid greendot card to m...

GetHuman929438's customer service issue with PayPal from July 2018

Help with my PayPal issue
The issue in GetHuman929438's own words
I need to restore my account...I have been trying to link my prepaid greendot card to my PayPal account so I can transfer my money from PayPal to my card. Ive had to go from my paypal to my greendot using my phone. I do not have a computer.I've been asked to confirm an I confirmed everything except for my prepaid card. When I tap to confirm the cad it asked for me to send y'all approved documents.I'm not sure what documents I need. I don't have any kind papers cept for the ones that I bought the card with..please help to restore my account
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PayPal

Customer service issue
Reported by GetHuman929438
Jul 30th, 2018 - 9 mons ago
I have an issue with PayPal too
Fixed
Seen by 12 customers so far
Similar issue to 8098 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman929438 started working on this issue
Jul 30th, 2018 4:46am
GetHuman929438 indicated the issue is not fixed yet.
Jul 30th, 2018 5:46am
GetHuman929438 indicated the issue is not fixed yet.
Jul 30th, 2018 5:50am
GetHuman929438 indicated the issue is not fixed yet.
Jul 31st, 2018 6:17am