I purchased this item from chakra-**: on ******. It was supposed to be * day delivery...

GetHuman922488's customer service issue with PayPal from July 2018

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The issue in GetHuman922488's own words
Install on my pc ... I purchased this item from chakra-**: on ******. It was supposed to be * day delivery for the code. I was also under the impression that I would be receiving a boxed version of MS OFFICE PRO PLUS, since I was told to expect the item on ******.*I did not get the code on ****** nor by ******. I did not get the code until *******.*I used the code to download the program. When I tried to use the program (EXCEL in particular) the layout was different than the **** version (which should not happen). I wrote a note to the seller explaining that this was not what I was seeking and that I removed the **** version from my computer and reinstalled the **** version and requested a refund. I still have not received a reply.*Yesterday, *******, I removed the **** version and tried to use the **** version, However I kept getting a message that It could not be downloaded. Today, *******, I contacted Microsoft. I had the agent remotely control my computer. He said, after about ** minutes, that the code can only be used once. That code is not an actual Microsoft code. So now I feel like I have been taken advantage of in respect to the lengthy time to send me the code from what was supposed to be a one day delay.*I hope you can step in and help me.*Elphege Scioneaux******@***.com****-***-****
The time to get the product from * day delivery, to promised received date * days later until I actually received an email with the activation code **days later. rdered ******, received *******
Full refund. The activation code was not a legitimate code. It was only usable once for the download. The Excel function did not work properly. I uninstalled **** version and reinstalled my **** version.
I have been an EBAY customer for over ** years, this is my first cntact with this seller
I sent a message to the seller last week and haven't heard from him or her. I asked EBAY to get involved, so they have an open case.
I have an issue with PayPal too
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PayPal

MS Office Professional Plus
Customer service issue
Reported by GetHuman922488
Jul 27th, 2018 - 10 mons ago
I have an issue with PayPal too
Fixed
Seen by 11 customers so far
Similar issue to 7847 others
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last 4 digits of Social Security Number
ability to receive access code
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Timeline
GetHuman922488 started working on this issue
Jul 27th, 2018 3:22pm
GetHuman922488 indicated the issue is not fixed yet.
Jul 27th, 2018 5:11pm
GetHuman922488 indicated the issue is not fixed yet.
Jul 27th, 2018 5:33pm