PayPay user *****@***.com*Mark Fator***** Waldon Street*Redding, CA...

GetHuman-mjfator's customer service issue with PayPal from July 2018

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The issue in GetHuman-mjfator's own words
PayPay user *****@***.com*Mark Fator***** Waldon Street*Redding, CA****-***-**********@***.com**I got conned into returning two defective solar tracing controllers from an Ebay purchase to China.*The items, both the same but purchased two weeks apart are listed on Ebay as in the US, they shipped from Compton California. My bank statement shows the sellers account as being in San Jose, Ca. I have had ** emails over several months with the seller and they are refusing to refund the cost of the controllers and my incurred shipping costs. Somehow the seller guided me around Ebays Proper filing of a return and Ebay is unwilling to help. I thought I had insured the packages for the shipping and cost of the controllers but apparently when the postal clerk rang it up he missed that part. He asked what the value was and he wrote it on the customs form but did not actually ring in the insurance part so no insurance is a dead end. Everything about this seller went wrong. I ever payed an electrical engineer to look at the units for $**. His response was they were junk.*You are my last hope.*The first PayPal transaction number is **A*****WD******D made on Mar ** **** and I have a dispute in progress with that purchase. The second purchase was PayPal transaction *FS*****YF******* but that number will not show up on my statements on my PayPal account so I have no way to start a dispute on that purchase. That purchase was made on Apr * **** for the amount of $***.**. The following is some of the correspondence with the seller over this issue. The issue is that the package disappeared some place in China. Now I went out of my way to ship this but by Ebay guidelines it is clearly the sellers responsibility. Within the correspondence below the seller stated that as soon as they verify tracking number for the parcel, they would issue a refund for the two defective controllers $***.** x * plus the shipping of another $**.** for a total of $***.**. They also verified the shipping label I used. Now they have changed their stance to "When they receive the package" and " "It must still be in the United States". The USPS tracking number is UH*********US if you would like to look. Both units are junk so not sure why. Please feel free to contact me for any additional information you may need.*Thanks** Ebay Messages***New message from: mwkjsolarhome (*** )**Hello Mark,**I'd like to make it clearly that we are Chinese seller, We just ship the parcels in advance to the USA warehouse of a third-part shipping company, so if you want to return the item, we will provide our Chinese address not the USA warehouse address, the shipping company will not help handling with the return parcels.**Pls tell me when you ship back the parcel, did you make it clearly the destination is China not USA address?**Best regards,**Tina**Reply******Your previous message *Look at the tracking info again. I have already gone over this with the post office. The tracking shows it cleared and left customs in the us. Each subsequent line that reads "in transit to next destination" are generated in china. I bought this from an address in Compton California so my only obligation should have been to return it there, not China. You were required to provide a return shipping lable yet I want through the hassle and expense of shipping it for you. If you are so honest, process the refund.****mwkjsolarhome: *Hello Mark,**We are honest seller and I hope you can trust me.**The address I gave you is a Chinese address and it's totally correct, I did receive returned parcels from USA previously.**According to the tracking information by the tracking number you gave me, there is no update since June **th and it seems the parcel is still in USA, I think you may need to contact the post office and check whether they have shipped out the parcel.**Best regards,**Tina***Your previous message *I have be patiently awaiting a refund on the defective controllers with no resolve. I have gone way beyond the norm to return these product, around the world and now they appear to have vanished.*This is a last chance for you to resolve this issue. It is Monday the **yh of July, *:** a.m. If I do not have a refund within ** hours I will forward this lengthy issue to ebay for remediation. As far as I am concerned this was a pure scam.****mwkjsolarhome: *Hello Mark,**The information I gave you is correct, so I donot know what's the problem now.***Your previous message *Here is the mailing label info.**Mark Fator***** Waldon Street*Redding, California ******(*) ***-***-******Song Nianjun*Room ***, NO.**, Lixin Rd,*Fuyong Town*Bao'an District*Shenzhen*Guangdong, China.*Zip Code: ********Phone:*** *************Post office is saying it is not valid.*This should have been mailed to there it was shipped from, Compton CA, not China!***Your previous message *I may have sent the wrong tracking number, this is the correct one UH*********US.****mwkjsolarhome: *OK Mark ****our previous message *Hi Tina*That was a pain and took a long time. I don't know why I had to ship this to China when it was shipped to me from Commerce, California.*The cost of shipping was $**, please credit that amount along with the cost of the two defective controllers $***.** x * *$***.** for a total of $***.**. They estimated *-** days. USPS tracking number UH********US.****mwkjsolarhome: *Hello Mark ,**Pls help me to put the two units together in one parcel and ship out the parcel to the following address in the cheapest way like USPS:**Address: Room ***, NO.**, Lixin Rd, Fuyong Town, Bao'an District, Shenzhen, Guangdong, China.**Zip Code: ********Name: Song Nianjun**Phone:*** *************Remember to write my phone number on the parcel or I will not receive the parcel.**Pls tell me the shipping cost you will have to pay, I will pay the shipping cost directly to your paypal and refund the money to you after the tracking information is confirmed.****mwkjsolarhome: *Hello Mark,**Pls donot worry even if the controller is defect, it will not damage your battery, the max current for the controller box is only *A, and I think there should have a fuss for the battery to protect it.**I have contacted our engineer and told him about your situation, he just said donot worry and use it with an easy mind. The controller may be suffered by some signal interference and thus it was frozen temporarily.**So just donot worry and go on using the controller, if there is more problem, just come and tell me freely.**Best regards**Tina***Your previous message *After reading your first response i assume you have limited experience or knowledge with solar equipment, not a problem. The issue here is if the controller fails to track the sun an entire solar system goes down. This could lead to sever damage to the battery bank, valued at $*k. The original controller lasted ** year and this one appears to be having issues from the start hence my concern. This could be a simple a setup tweak which would be great if it solves the issue of freezing up. Do you have a contact who is knowledgeable about this unit I can contact?****mwkjsolarhome: *Dear Mark ,**I am really sorry for reply you late, I am too busy these days and haven't checked my emails till now.**So you mean when the problem happened, you powered the unit off for a few second and back on and the unit can start working normally again? And you afraid the same problem will happen again?**Best regards**Tina***Your previous message *Good morning.*I have purchased two of these controllers from you. I installed the first one at a remote cabin around three weeks ago. The unit appears to be working on the two days a week I am there but the next time I go up the panel is stuck pointing to the East. I arrive mid day and it is sunny. This week I checked the display a little more closely. It was displaying WST**-*. In full sun it should have been in AT auto track mode. I tried to enter manual mode the see if the actuator was functioning but the unit would not respond to anything, it was frozen on that display and none of buttons worked. I powered the unit off for a few second and back on and the unit started to track. Would like some clarification*resolve on this before I swap out the other arrays controller with this same brand unit.********Solar Panel Tracking Dual Axis Tracker Controller W* LCD Display W* Light Sensor*** **Order status: Paid*Paid $***.** with PAYPAL on Apr **, **** **:** PDT*Estimated delivery: Mon. Apr. **Tracking number: *************************View order details
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Put thr phone number on the help page!!!!!!! Had to search the net to find it on Get Human web site.
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Customer service issue
Reported by GetHuman-mjfator
Jul 19th, 2018 - a yr ago
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GetHuman-mjfator started working on this issue
Jul 19th, 2018 10:20pm
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Jul 19th, 2018 10:21pm
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Jul 23rd, 2018 4:44pm