Can not log in to my account when move back to another country.

GetHuman-jinliy's customer service issue with PayPal from July 2018

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Help with my PayPal issue
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The issue in GetHuman-jinliy's own words
Log in my account ... My name is Jinli Yin. I moved back to my home country China last week, and will no longer go back and live in the United States. Because of that, I am no longer use the phone number which is in your record. The problem is that When I tried to log in my account today, it kept asking me to verify through the phone Number In record which I no longer in use, due to the fact that I am no longer live in the US and I am now live in my home country. When I try to add a new phone number, which is my mobile phone number in China, it refused to accept it and said the number was invalid. I do not know how to solve the problem. I hope I can continue to use my paypal account even I do not live in the US anymore. Do you have business in China so I may transfer to? Do you have any suggestion to my case? Please let me know if there is anything I can do to solve the problem. I have been using PayPal for many years, and I am looking forward to solve the problem so I can still use PayPal service when I travel the world. Thank you and Best Regards.
I want to get in touch with customer service but there is no way to get it.
Have a way to log in with using phone verification.
Have been a customer for many years, and loved to use its service.
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PayPal account log in
Customer service issue
Reported by GetHuman-jinliy
Jul 14th, 2018 - 2 years ago
Seen by 7 customers so far
Similar issue to 6710 others
0 customers following this
Items needed
phone number
last 4 digits of Social Security Number
ability to receive access code
account log in


GetHuman-jinliy started working on this issue
Jul 14th, 2018 12:23am
GetHuman-jinliy indicated the issue is not fixed yet.
Jul 15th, 2018 3:38am
GetHuman-jinliy indicated the issue is not fixed yet.
Jul 15th, 2018 3:39am
GetHuman-jinliy indicated the issue is not fixed yet.
Jul 15th, 2018 3:41am
GetHuman-jinliy indicated the issue is not fixed yet.
Jul 15th, 2018 3:50am
GetHuman-jinliy confirmed the issue is fixed. Hooray!
Jul 17th, 2018 1:52am

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