Is it true that Paypal pays for the shipping of returned items bought through Paypal...

GetHuman879027's customer service issue with PayPal from July 2018

Help with my PayPal issue
The issue in GetHuman879027's own words
Is it true that Paypal pays for the shipping of returned items bought through Paypal? If it is so, how does that work?
GetHuman879027 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman879027 fixed the problem
I did not really fix the issue. I saw on your website that you covered return shipping costs up to **$ a year. I wanted to return a set of suitcases, so the shipping was obviously going to be more than that and I gave up.
Please help with my PayPal issue
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PayPal

Customer service issue
Reported by GetHuman879027
Jul 13th, 2018 - a yr ago
I have an issue with PayPal too
Fixed
GetHuman879027 shared how to fix
Seen by 16 customers so far
Similar issue to 6700 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman879027 started working on this issue
Jul 13th, 2018 10:17pm
GetHuman879027 confirmed the issue is fixed. Hooray!
Jul 13th, 2018 11:33pm