I am having difficulty resetting my password. I forgot the original password and my ph...

GetHuman-lak's customer service issue with PayPal from June 2018

Help with my PayPal issue
The issue in GetHuman-lak's own words
I am having difficulty resetting my password. I forgot the original password and my phone number has changed. Even though I enter the code through my email, I am being given a second challenge, which is the phone number. I am not able to respond to this as I no longer have that original phone number, it was years ago. When I try to change the phone number I am not able to. I would like to retain my original email and either recover my original password or be able to set a new one.
GetHuman-lak did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman-lak fixed the problem
We are waiting for GetHuman-lak to fix the problem and share the solution with the rest of us customers.
Please help with my PayPal issue
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would PayPal email you?
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman-lak
Jun 24th, 2018 - 4 mons ago
I have an issue with PayPal too
Fixed
Seen by 11 customers so far
Similar issue to 5326 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-lak started working on this issue
Jun 24th 6:38pm
GetHuman-lak indicated the issue is not fixed yet.
Jun 24th 7:41pm
GetHuman-lak indicated the issue is not fixed yet.
Jun 24th 7:43pm
GetHuman-lak indicated the issue is not fixed yet.
Jun 24th 7:43pm
GetHuman-lak indicated the issue is not fixed yet.
Jun 24th 7:44pm
GetHuman-lak indicated the issue is not fixed yet.
Jun 24th 7:45pm