I purchased perfect smile veneers and it had missing components. When I contacted their...

GetHuman-sereneda's customer service issue with PayPal from June 2018

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The issue in GetHuman-sereneda's own words
I purchased perfect smile veneers and it had missing components. When I contacted their customer service for a refund they told me that they are aware that there has been a breach and that the product has been compromised, and I needed to contact the website or the financial institution for a refund. Im not able to contact the website. I can't find that info. I really need to get a refund. *Here is the email they sent. *Dear Serene,*We have identified the fact that someone has taken the packaging and manuals for the Perfect Smile and used them to sell a counterfeit product. Please contact the website*store where you purchase your item regarding your concern or contact your financial institution to address the need for a refund.*Sincerely,*Customer Support *Perfect smile veneers**Here is the info from my transaction info. ********* PAYPAL *ZGTECHNOLOG*Purchase*Location: **********,*Purchase Date: ********Category: Retail Stores*Please help
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PayPal

Customer service issue
Reported by GetHuman-sereneda
Jun 9th, 2018 - a yr ago
I have an issue with PayPal too
Fixed
Seen by 8 customers so far
Similar issue to 82 others
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last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman-sereneda started working on this issue
Jun 9th, 2018 7:13pm
GetHuman-sereneda indicated the issue is not fixed yet.
Jun 11th, 2018 9:49pm
GetHuman-sereneda indicated the issue is not fixed yet.
Jun 11th, 2018 10:24pm
GetHuman-sereneda indicated the issue is not fixed yet.
Jun 11th, 2018 10:24pm
GetHuman-sereneda indicated the issue is not fixed yet.
Jun 11th, 2018 10:36pm