I haven't received my refund yet. Me and the seller settled our dispute through paypal...

GetHuman764143's customer service issue with PayPal from June 2018

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The issue in GetHuman764143's own words
I haven't received my refund yet. Me and the seller settled our dispute through paypal and he gave me a refund offer and I accepted it but I still haven't received it yet. I was told that whenever the seller received the items that he sold to me back I would be issued my money back. He has received the shoes. He claims that paypal have already took my refund money out of his account but I haven't got it. After waiting on it for a week or two I decided to open a escalated claim. It is still open right now. I am starting to wonder if the reason I haven't received it yet is because I open a escalated claim and now paypal is holding the money. so I wonder if I close the case will I receive the refund offer that me and the seller agreed upon through paypal.
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PayPal

Customer service issue
Reported by GetHuman764143
Jun 8th, 2018 - a yr ago
I have an issue with PayPal too
Not resolved
Seen by 31 customers so far
Similar issue to 485 others
1 customer following this
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Timeline
GetHuman764143 started working on this issue
Jun 8th, 2018 6:49pm