Need help getting credit for item I never received

GetHuman758202's customer service issue with PayPal from June 2018

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The issue in GetHuman758202's own words
Upgrade to a Claim ... I never received item I ordered from ORIANNAS ORDER ****** an Emerald ring. I contacted you and sent e-mail to them. I never heard from them and few days ago I had to have eye surgery and was unable to respond to upgrade to claim and it closed on the *th of this month, * days ago. I was just released from hospital today and went to immediately upgrade this and discovered it was already closed only * days ago. Since I was in hospital and unable to upgrade I am requesting that there be an exception to closing this. I am on very low fixed SS income and really need a refund for this.It was transaction *********N******V. I am also having trouble resetting password as when I confirm new one it wont let me save it in order to use it. Petalblush@Hotmail.com is user name (Sharon Rose). I sincerely hope you will see your way to help me with this. Thank you
I was unable to upgrade prior to automatic closing date because I was out of town having an eye procedure performed.
Upgrade my complaint to a claim so I can receive a refund.
* Years and I believe I have been a good customer.
Sent company * messages. Contacted Paypal and let them know I never received item I purchased
I have an issue with PayPal too
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PayPal

Upgrading to a Claim against Company who never sent item ordered
Customer service issue
Reported by GetHuman758202
Jun 6th, 2018 - a yr ago
I have an issue with PayPal too
Not resolved
Seen by 3 customers so far
Similar issue to 80 others
0 customers following this
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Timeline
GetHuman758202 started working on this issue
Jun 6th, 2018 11:57pm