Have responded to Merchant for nearly (*) months about replacing a Chandelier that got...

GetHuman676601's customer service issue with PayPal from May 2018

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The issue in GetHuman676601's own words
Have responded to Merchant for nearly (*) months about replacing a Chandelier that got broken during Shipment from Turkey. It was (*) Arm Chandelier that we purchased through Etsy. It cost $***.** and was Damaged during Shipment and we have Exchanged many many conversations through the Etsy "Conversation" text exchange but we're unable to resolve the Issue directly with the Merchant. I made Payment using PayPal Credit and now need to have PayPal assist me to Resolve this issue. We already had to purchase another Chandelier through PayPal so we could Lease our property in Galesburg IL, we made this purchase with PayPal Credit which is now hung and working properly. The Merchant suggested I Glue the broken Arm in-place, I told him I wanted to exchange it for a different Chandelier that we paid good money for the Chandelier $***.** and that bonded it is Totally unacceptable. Have spoke with PayPal right after receiving it but exhausted my effort with Merchant through Etsy
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PayPal

Customer service issue
Reported by GetHuman676601
May 11th, 2018 - 10 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman676601 started working on this issue
May 11th, 2018 8:41pm