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GetHuman-danosaba's customer service issue with PayPal from May 2018

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HomeMy eBayThe request is now closed*The request is now closed* **You asked eBay to step in and help on Apr **, ****. Customer support will review the information you provided and provide details on their decision within ** hours. Please view the case detail for additional information.*View case details*Here's what happened*Apr **eBay opened a case on your behalf*Apr **Return item delivered*Apr **You added tracking details*CarrierUSPS*Tracking number***********************Apr **The seller approved your request*Apr **The seller sent you a message*MessageSorry to hear that. Do you still have the original shipping package? If yes, please kindly repack the item in the package like un-opened, then marks "*Return to Sender, EF-*************"* in the package and drop it in post office. The postman will not charge you any fee of it. It will be kind of you to leave a note into the box so that we can make a record. Once we got the returned package, we will issue a refund to you. Sorry again for all these troubles. Best Regards, Carmen*Apr **You sent a message*MessageI have decided to return this item. I need return shipping label.*Apr **The seller sent you a message*MessageTerribly sorry for this issue. We will reflect this problem to our QC department and supplier to improve. And to save your time for returning, how about we refund you $* without item returned? Should you have any questions, pls feel free to contact us. Have a nice day, Carmen*Apr **You sent a message*Messagel reboost the item noise somenthing and the focus ligth is not clear*Apr **You sent a message*Messagenoise is something inside and focus light is not working clear*Apr **The seller sent you a message*MessageSorry for late reply. Could you please kindly reboost the item and try again? And could you please kindly check whether the noise was caused to big volume? Is there any chance you can test the other video for a try again? If still no luck, please feel free to let us know, we will offer further help. Best Regards, Carmen*Apr **You created a return*Reason for returnDoesn't work or defective*Comments doesn t work and noisy*Address TooSell *EF**** Columbus Ave, *Kenilworth, NJ, *****-*****Show less
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Customer service issue
Reported by GetHuman-danosaba
May 11th, 2018 - 10 mons ago
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GetHuman-danosaba started working on this issue
May 11th, 2018 7:58pm
GetHuman-danosaba confirmed the issue is fixed. Hooray!
May 11th, 2018 9:04pm