Someone has done a charge back on an order they have received. How am i protected.

GetHuman744610's customer service issue with PayPal from June 2018

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The issue in GetHuman744610's own words
The problem: Someone has done a charge back on an order they have received. How am i protected.
GetHuman744610 did not yet indicate what PayPal should do to make this right.
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PayPal

Customer service issue
Reported by GetHuman744610
Jun 3rd, 2018 - 5 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
Similar issue to 540 others
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Timeline
GetHuman744610 started working on this issue
Jun 3rd 8:12am