I have a new French mobile number. I cannot log into my account to add this number. My...

GetHuman-msloisc's customer service issue with PayPal (UK) from April 2021

Help with my PayPal (UK) issue
The issue in GetHuman-msloisc's own words
I have a new French mobile number. I cannot log into my account to add this number. My old number no longer exists so cannot be used for verification. I tried to open a French Paypal account but my email is recognised and I am refused because I have an account

GetHuman-msloisc did not yet indicate what PayPal (UK) should do to make this right.

How GetHuman-msloisc fixed the problem
I got a new phone and could not get back into the account because the two step verification was linked to my dead old phone. The only way to solve it was to speak to a nice guy in the Philippines who sorted everything for me.
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PayPal (UK)

Customer service issue
Reported by GetHuman-msloisc
Apr 1st, 2021 - 4 months ago
Fixed
GetHuman-msloisc shared how to fix
Seen by 12 customers so far
Similar issue to 3372 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-msloisc started working on this issue
Apr 1st 8:39am
GetHuman-msloisc confirmed the issue is fixed. Hooray!
Apr 1st 2:13pm

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