The charity I work for has a PayPal account. I know the email address and password for...

GetHuman5517200's customer service issue with PayPal (UK) from December 2020

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The issue in GetHuman5517200's own words
The charity I work for has a PayPal account. I know the email address and password for access but all log-in attempts require the telephone number associated with the account. I know that number but it is no longer in existence. Having keyed in my login details I get a message saying that additional validation is needed via a code to be keyed in from the associated telephone number. I cannot access that number and so cannot complete the log-in. There appears to be no other way of contacting PayPal without first logging in to the account.

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PayPal (UK)

Customer service issue
Reported by GetHuman5517200
Dec 3rd, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 3343 others
0 customers following this


GetHuman5517200 started working on this issue
Dec 3rd, 2020 2:38pm
GetHuman5517200 indicated the issue is not fixed yet.
Dec 3rd, 2020 7:57pm