The charity I work for has a PayPal account. I know the email address and password for...

GetHuman5517200's customer service issue with PayPal (UK) from December 2020

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The issue in GetHuman5517200's own words
The charity I work for has a PayPal account. I know the email address and password for access but all log-in attempts require the telephone number associated with the account. I know that number but it is no longer in existence. Having keyed in my login details I get a message saying that additional validation is needed via a code to be keyed in from the associated telephone number. I cannot access that number and so cannot complete the log-in. There appears to be no other way of contacting PayPal without first logging in to the account.

GetHuman5517200 did not yet indicate what PayPal (UK) should do to make this right.

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PayPal (UK)

Customer service issue
Reported by GetHuman5517200
Dec 3rd, 2020 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3343 others
0 customers following this

Timeline

GetHuman5517200 started working on this issue
Dec 3rd, 2020 2:38pm
GetHuman5517200 indicated the issue is not fixed yet.
Dec 3rd, 2020 7:57pm

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