I bought item on ebay, went to ebay checkout, selected Paypal but 'seller cannot accept...

GetHuman5320433's customer service issue with PayPal (UK) from October 2020

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The issue in GetHuman5320433's own words
I bought item on ebay, went to ebay checkout, selected Paypal but 'seller cannot accept paypal at **this time' so I selected the bank option & entered my details. Sale completed.....still on the ebay **checkout page. Got email order confirmation from ebay, nothing from paypal. Money went from **my debit card, item not arrived, seller says not got money, my bank shows transfer to paypal:* 'CARD PAYMENT TO **PAYPAL *EBAY,**.** GBP, RATE *.***GBP ON **-**-****'*My ebay shows 'payment pending' for the Item. It does not show in my paypal account.* I cant cancel, can't open a dispute etc, because item is 'pending & not paid'*Spent * hours on hold to bank who justn gave me Paypal arn no: ************************& authority code: *******Spent hours on chat to paypal who say:*"As you selected PayPal, but the seller did not accept, since you entered your bank details, the transaction did not pass through our system. I can confirm and verify that this amount £**.** GBP did not go to PayPal."*I want the money back.*Any ideas? Thanks

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PayPal (UK)

Customer service issue
Reported by GetHuman5320433
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 2573 others
0 customers following this

Timeline

GetHuman5320433 started working on this issue
Oct 1st, 2020 11:22am