Hi,**I recently made a purchase via eBay under PayPal guest account - SFZZ**AGVDA*E and...

GetHuman-ian_mcca's customer service issue with PayPal (UK) from May 2020

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The issue in GetHuman-ian_mcca's own words
Hi,**I recently made a purchase via eBay under PayPal guest account - SFZZ**AGVDA*E and transaction ID: *VY*****DH******E. *I did not receive the item on the estimated delivery date which was **-**nd April. Upon messaging the seller they said they would be unable to send this as they were self isolating for *-* weeks. This amount of time took up until Wednesday **th May. I messaged via eBay on Sunday **th May to ask when this will be sent and got no response. Followed up on Tuesday and got no reply also and did the same Thursday to which I received no response also. *Fearing the worst may have happened I opened up a case via eBay but unfortunately this was not covered under the money back guarantee so I went on the chat and they have directed me to this and said the following hence why I am reaching out to you.**Okay, allow me to explain. For transaction over ** days, we are unable to pursue your money back within the site. BUT we have setup an extended coverage program with our partner Paypal for instances like these (which cover you for *** days). Even if you had paid via a card, you were automatically made a guest Paypal account to further ensure your money back**Could you please help to get my money back and if any issues please do not hesitate to contact me via email.**Thank you

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PayPal (UK)

Customer service issue
Reported by GetHuman-ian_mcca
May 24th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 1588 others
0 customers following this

Timeline

GetHuman-ian_mcca started working on this issue
May 24th, 2020 3:29pm
GetHuman-ian_mcca indicated the issue is not fixed yet.
May 24th, 2020 7:37pm

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