hi there, e bay claim they refunded of **.** to pay pal ** -* -**. it shows no refund...

GetHuman-fishch's customer service issue with PayPal (UK) from July 2019

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The issue in GetHuman-fishch's own words
hi there, e bay claim they refunded of **.** to pay pal ** -* -**. it shows no refund. this includes my bank account as well as my pay pal account. phoned today ( **-*-**), e bay after a long discussion I was told to phone pay pal. so I did that, quoting transaction refund code :- ********g********. after loads of checks with your assistant no record could be found. I was told to phone e bay.so I phoned e bay again. I explained that pay pal had not received the refund. e bay insist the refund was made to my pay pal account. I was on phone to them for about ** mins. still getting nowhere. after being put on hold loads of times I was told refund paid to pay pal. I asked if I could talk to whom ever is in charge. no one available. I was then told they have people who sort this kind of problem , ok let me speak to one of them, no one available. I was told they have exhausted all channels nothing more they can do. she told me to phone pay pal again, I said at this rate I could be on phone all day & get nowhere. the first person I spoke to at e bay said if pay pal can not help phone e bay & we will sort it. I told the second person this at e bay, but it did no good. so I am sending this email to you. please can you help. at the back of my mind I had a similar problem before with pay pal refunds. a number of years ago i did not get a refund from pay pal. when I first started with e bay , I was with virgin media. I changed to sky. it was then I started with pay pal. then I changed back to virgin media. what happened I sold an item on e bay. the buyer paid via pay pal. then I could not find where this money had gone. the chap collected the goods, he showed me on his account it had being paid to pay pal. so I let him take the goods. I spoke to a lady at pay pal at a much later date, & was told its too long ago. if I had phoned pay pal at the time I could have got my money owed to me. I think my pay pal account is linked to my virgin media. could this have happened again, paid into an old sky account I cannot get into. my e mail address is *****@***.com my old sky email address WAS CLIVE*BRAMLEY@sky.com hope you can help.

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PayPal (UK)

Customer service issue
Reported by GetHuman-fishch
Jul 25th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 1912 others
0 customers following this

Timeline

GetHuman-fishch started working on this issue
Jul 25th, 2019 11:18am
GetHuman-fishch indicated the issue is not fixed yet.
Jul 25th, 2019 11:27am
GetHuman-fishch indicated the issue is not fixed yet.
Jul 25th, 2019 11:27am
GetHuman-fishch indicated the issue is not fixed yet.
Jul 30th, 2019 9:09am
GetHuman-fishch indicated the issue is not fixed yet.
Jul 30th, 2019 9:10am