Party City is impossible to contact with a human

GetHuman752203's customer service issue with Party City from June 2018

Help with my Party City issue
The issue in GetHuman752203's own words
I ordered personalized cups for my granddaughter's grad party on May ** before the afternoon cutoff time which gave them * business days to complete the order. I included $**.** for next day shipping hoping to get them for her party which was held on May **. *Not only have I not received the cups as of today June *, **** but I have been charged $**.** on my credit card without a word from them. There is no way to talk with a live person to ask about this. I would like a full refund for this purchase regardless of whether they have made the cups or not. I do not want them.
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Party City

Customer service issue
Reported by GetHuman752203
Jun 5th, 2018 - 10 mons ago
I have an issue with Party City too
Fixed
Seen by 5 customers so far
Similar issue to 209 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman752203 started working on this issue
Jun 5th, 2018 3:22pm
GetHuman752203 indicated the issue is not fixed yet.
Jun 5th, 2018 8:01pm
GetHuman752203 indicated the issue is not fixed yet.
Jun 5th, 2018 8:02pm
GetHuman752203 indicated the issue is not fixed yet.
Jun 6th, 2018 6:02pm
GetHuman752203 indicated the issue is not fixed yet.
Jun 8th, 2018 4:27pm