I need help

GetHuman1613131's customer service issue with Parrot USA from November 2018

Help with my Parrot USA issue
The issue in GetHuman1613131's own words
Testing out the new app update. ... My parrot Bebop * flew away today after doing the new update. Normally when it disconnects from the skycontroller it goes into failsafe return back to home. It did not do that and now I'm without my drone. I got the drone from Best buy and I've sent the information to parrot already I have a case number
This is not the first time this happened. My parrot bebop * disconnects and will not reconnect at all or kick into return to home.
I want a replacement of my bird or even a upgrade to the new parrot anafi.
I have multiple parrot products and I choose them over dji, hubsan, holystone or any other company out there
I am waiting to hear back from the tech team at parrot to see if they can fix the problem. I just want my bird back.
I have an issue with Parrot USA too
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Parrot USA

Parrot Bebop *
Customer service issue
Reported by GetHuman1613131
Nov 23rd, 2018 - 3 mons ago
I have an issue with Parrot USA too
Fixed
Seen by 6 customers so far
Similar issue to 39 others
0 customers following this
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Timeline
GetHuman1613131 started working on this issue
Nov 23rd, 2018 9:54pm
GetHuman1613131 indicated the issue is not fixed yet.
Nov 23rd, 2018 9:55pm