I was redeeming a partial gift card for an online order and the gift card was accepted...

GetHuman5875938's customer service issue with Papa John's from March 2021

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The issue in GetHuman5875938's own words
I was redeeming a partial gift card for an online order and the gift card was accepted and while I was finishing the remaining balance with my credit card - my internet went down for a second and I received an error message that said the order could not go through. It wouldn't release the gift card amount and wouldn't accept the remaining payment. So, the PC ate my $*.**. What can I do?*Thanks for any help here. I ended up calling the local store and ordering by phone and of course they have nothing to do with the online process.

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Papa John's

Customer service issue
Reported by GetHuman5875938
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 139 others
0 customers following this

Timeline

GetHuman5875938 started working on this issue
Mar 22nd 10:13pm