I never got my Birthday reward today. I spent ** minutes on hold waiting for one of you...

GetHuman5298528's Complaint issue with Papa John's from September 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5298528's own words
I never got my Birthday reward today. I spent ** minutes on hold waiting for one of your agents to answer my chat. Told them I did not receive my reward, and they ended the chat. Called ***-***-**** to complain and listened to hold music for ** minutes before hanging up. Connected again and the agent left the conversation. I have screen shots of all of this and am happy to share with you. If not, I am happy to share on social media, because right now, I love your pizza, but I HATE your service. Here's what I got from you for my birthday:*Connecting...*Waiting for agent...**Sep **, ****, *:**pm*Welcome to our Customer Service. Our agents are available during the hours of **am to Midnight EST**Agent joined conversation**AgentSep **, ****, *:**pm*Thank you for contacting Papa John’s Customer Care Team. My name is Saripa. How can I help you today?***Tom GriffithSep **, ****, *:**pm*I did not get my birthday reward.***Tom GriffithSep **, ****, *:**pm*I sent this same message to one of your team members ** minutes ago, and after a long wait, they just ended the chat.**Agent left conversation*Connection Lost*Waiting for agent...*Connection Lost*Waiting for agent...**Tom GriffithSep **, ****, *:**pm*Hello???**Agent joined conversation**AgentSep **, ****, *:**pm*Are you still there?***AgentSep **, ****, *:**pm*Thank you for contacting Papa John’s Customer Care Team. My name is Saripa. How can I help you today?**Connection Lost*Waiting for agent...**Tom GriffithSep **, ****, *:**pm*I am still here.**Agent left conversation*Agent joined conversation**Tom GriffithSep **, ****, *:**pm*Please help me!!***Tom GriffithSep **, ****, *:**pm*Why do you keep leaving the conversation?**Agent left conversation*Agent joined conversation**Tom GriffithSep **, ****, *:**pm*are you here?**Agent left conversation*Agent joined conversation

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Papa John's

Complaint issue
Reported by GetHuman5298528
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 41 customers so far
Similar issue to 107 others
0 customers following this

Timeline

GetHuman5298528 started working on this issue
Sep 25th, 2020 1:32am

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