order pizza on the web for a *:** pm delivery at *PM still not arrived attempted to cal...

GetHuman-wemelche's customer service issue with Papa John's from February 2019

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The issue in GetHuman-wemelche's own words
order pizza on the web for a *:** pm delivery at *PM still not arrived attempted to call the store was on hold for ** minutes, at this time i drove to the store.** employees working including a male who identified himself as the general manager. He spoke to my son on the telephone and stated my son cussed at him? I he then looked at the order (*:** PM) and said it had not even been started and he was voiding the order, I asked why when first of all I was on hold with the store for ** minutes which he explained is acceptable when the store is busy to which i responded I have worked retail my entire life and a ** minute wait IS NOT acceptable.*I asked why he was voiding my order when I was standing in the store and was again told he was cussed at? I asked for a receipt for the refund of the cancelled order and was told since it was placed on the web the is not receipt to be had. At this time i was upset but not cussing and asked why an order placed nearly * hours ago and scheduled to be delivered nearly an hour ago had not even been started at which time I was asked several time to leave the store and it was during this time he informed me he is the stores general manager.*I was upset but did not raise my voice or cuss at him but I was trying to determine why the order was not ready?*I do not know who the person really was that I was speaking with but as a result of his action I will never purchase any product from you again.
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Papa John's

Customer service issue
Reported by GetHuman-wemelche
Feb 15th, 2019 - 8 mons ago
I have an issue with Papa John's too
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Seen by 4 customers so far
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GetHuman-wemelche started working on this issue
Feb 15th 1:42am