I was called by a rude women screaming my son took his pizza n didnt pay i said well ca...

GetHuman1405768's customer service issue with Papa John's from November 2018

Help with my Papa John's issue
The issue in GetHuman1405768's own words
I was called by a rude women screaming my son took his pizza n didnt pay i said well can u take my card over the ph she aaid yes i gave her the card * * times n she said it was declined. My son said he did pay n the card machine he used said approved but he gabe his card again. When she said declined i said i would be down to pay i called my u.s. bank n asked if there is a problem with my card n that papa johns. Took it * seprrate timed over the ph n said it was declined he said no one at that site tried to run my card!? I went there my bank kept record of my complaint i was gooing to video this rude women but there was a customer before mr so i recorded what they did the customer didnt recieve her order until payment was recieved n when order was given the reciepte was given but it seemed there were several reciepts on the counter when they saw i was recording they got irate so i explained i was called by a very rude women they young man who was rude n never washed his hands the lady who worked register didnt know what she was doing n then they said the manager left. I paid for our rotten pizza. N im posting my complaint. I was told i cant record them but why would they care if they had nothing to hide. N why tell me over tge phone my card was declined whrn my bank said no one tried to run it. If i did that to you wouldnt you think i was stealing your credit card info n it dosent matter if he paid or not it matters that no one gives out the order until the oayment is complete so if the person eorking register knew how to do their job this rude lafy wouldnt be calling me because her knowledgeable register worker failed to do her job. My son said he put in his card n he put in his pin n it said approved. They failed to put the receipt in the bag with the salad. N thst rude manager who called lying about my card would not be under suspicion for credit card fraud
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Papa John's

Customer service issue
Reported by GetHuman1405768
Nov 1st, 2018 - a mon ago
I have an issue with Papa John's too
Fixed
Seen by 2 customers so far
Similar issue to 64 others
0 customers following this
Items needed
Name on the reservation
Timeline
GetHuman1405768 started working on this issue
Nov 1st 9:04pm
GetHuman1405768 shared this issue with friends on Facebook
Nov 1st 9:05pm
GetHuman1405768 indicated the issue is not fixed yet.
Nov 5th 12:30am