I ordered a turkey and avocado BLT just before close last night through the curbside pi...

GetHuman4846979's Complaint issue with Panera Bread from May 2020

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The issue in GetHuman4846979's own words
I ordered a turkey and avocado BLT just before close last night through the curbside pick up option on the app. I clicked on my confirmation email that I was there parked but no one brought out my order to the car like it says, so I'm not sure if it notified them I was there. **But that wasn't exactly the worst part. I've worked in restaurants for about ** years now, managed as well and know how important consistency in a product is. Honestly that was the worst sandwich I've ever had and didnt finish it. It's understandable the bread was stale since it was the end of the day but Subway never has stale bread regardless of the hour. The entire sandwich was cold including the bacon that appeared old and it was just inedible. I've never refused or taken back an order, and I couldn't because this location was closed by then, but honestly it turned me off from wanting to eat again at Panera and try other things. I'm sorry for the bad news but I'd want to know as well if something I was putting my name on and being served to the public was that bad. I do understand we're all trying during these hard times so thank you for still staying open for the public at the late hours you're operating.

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Panera Bread

Complaint issue
Reported by GetHuman4846979
May 20th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 211 others
0 customers following this

Timeline

GetHuman4846979 started working on this issue
May 20th, 2020 1:17pm

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