I wasted ** min of my time getting to your store that clearly shows they open at *am. S...

GetHuman4840681's Complaint issue with Panera Bread from May 2020

Help with my Panera Bread issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4840681's own words
I wasted ** min of my time getting to your store that clearly shows they open at *am. So I walk in and they say they aren’t open. I said it says you are on line. I spoke to the Mgr about it and asked if she could help me as it shows your open at * am and I need to get breakfast for my workgroup that I promised I would. She said we don’t open until *:** and I cant do anything to help you. So you have a MGR at location that shows on line you open at *am not *:** and she couldn’t help. So I have to scramble and have to find another way of keeping my promise to my work group. Thanks for making me look bad. **Panera Bread*Apopka***** W. Orange Blossom Trail Apopka, FL *******Hours**Day of the Week*Hours*Monday***:** AM - *:** PM*Tuesday***:** AM - *:** PM*Wednesday***:** AM - *:** PM*Thursday***:** AM - *:** PM*Friday***:** AM - *:** PM*Saturday***:** AM - *:** PM*Sunday***:** AM - *:** PM*Also I have been sitting on hold to your customer care service for over ** min. No one ever picked up. Thanks for nothing and wasting my time. **Orel Jenkins ***-***-****

GetHuman4840681 did not yet indicate what Panera Bread should do to make this right.

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Panera Bread

Complaint issue
Reported by GetHuman4840681
May 19th, 2020 - 9 months ago
Fixed
Seen by 4 customers so far
Similar issue to 210 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman4840681 started working on this issue
May 19th, 2020 11:04am
GetHuman4840681 confirmed the issue is fixed. Hooray!
May 21st, 2020 7:15pm