I was at panera bread caf* **** in Sanford Fl. The place was part much empty with only...

GetHuman3795760's Complaint issue with Panera Bread from October 2019

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The issue in GetHuman3795760's own words
I was at panera bread caf* **** in Sanford Fl. The place was part much empty with only two other customers dining. All I ordered was Mac and cheese for my son. After not being called about my order ** minutes, I went to the order pickup area and asked about it. She asked me what I ordered and I said just a bowl of Mac and cheese. She said its coming right up. After another ** minutes of waiting I went to the cashier area and another lady asked me if she could help me. I told her that I've been waiting ** minutes for a bowl of Mac and cheese.. She went over to the pick up area and after a minute or so she yelled. Mac and cheese pick up!!! And disappeared without an apology for the delay. Or was like she didn't really care. I can understand if the place was packed with customers and they were running behind but I was only the third customer in the place. The two pieces of bread they have me were rock hard and cold. I've eaten at panera bread plenty of times and this is the first time I've had to complain. Absolutely horrible service. The cashier was the only one that was polite and attentive.

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Panera Bread

Complaint issue
Reported by GetHuman3795760
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 934 others
0 customers following this

Timeline

GetHuman3795760 started working on this issue
Oct 19th, 2019 9:18pm

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