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The issue in GetHuman2595425's own words
Have had a Panera number for YEARS. multiple times over the last **months I’ve ordered and the system has been offline. Was told no problem when system comes back online will get credit. That never happens. When in Panera on Sunday the system wouldn’t take my phone number. SAME NUMBER IVE HAD FOR YEARS. I was told no problem to get credit go online and record my receipt number. Apparently while I’ve been told the system would automatically give me credit that was wrong I needed to take action all of those times. To top it off on Sunday you had an operational system and it wouldn’t acknowledge me! And I had a reward that couldn’t be used. You should be aware that as someone who eats at Panera often it’s frustrating and disappointing. At this point I think a gift card reward credit is appropriate for number of visits not recognized.
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