Yesterday, I purchased lunch at the Harvard Square, Cleveland, Panera, and took it back...

GetHuman2317575's customer service issue with Panera Bread from February 2019

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The issue in GetHuman2317575's own words
Yesterday, I purchased lunch at the Harvard Square, Cleveland, Panera, and took it back to my work. There I discovered that it was not the lunch that I had ordered--not even close. Today I took my receipt back to the store and spoke to the manager whose first question was "Did you bring it back" Now was the expectation that I would leave work again to return the lunch that was given to me in error. I think that the appropriate response would have been "I am so sorry--would you like me to replace it", but that was not the response.
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Panera Bread

Customer service issue
Reported by GetHuman2317575
Feb 27th, 2019 - 3 mons ago
I have an issue with Panera Bread too
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Seen by 1 customer so far
Similar issue to 459 others
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Timeline
GetHuman2317575 started working on this issue
Feb 27th 4:24pm